100% MONEY BACK GUARANTEE applies to any products you purchase that do not perform to your expectations and can be returned within 30 days for a full refund; simply contact us by email to arrange return of the product to us and we will refund you the price of the goods including shipping for that item. CHANGE OF MIND - if you purchase and receive a product but change your mind or if you ordered incorrectly, a $10 return fee will apply and you must ship the item back to us at your own cost and also pay for the shipping of the new item.
DEFECTIVE GOODS - claims must be lodged via our website or email within (30) thirty days of the purchase date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered.
How to return your item
- 1. Contact us via the contact form on our website. A customer service representative will explain how to go about your return request and record all the necessary product return information.
- 2. As soon as the return has been received, a replacement product will be sent to you or a refund will be issued.
Any returns must be received by Cyborg Sport within (30) thirty days of the claim being made. Replacement product will only be shipped after the faulty item has been received by Cyborg Sport unless stated otherwise by a Cyborg Sport Customer Service Representative.
Refunds for returns will be processed by Cyborg Sport within 72 hours of receiving the item at our warehouse. It can then take up to 48 hours for money to credited by the bank into our customer accounts.
For items that do not require return, refunds will be processed within 24 hours by Cyborg Sport. It can then take up to 48 hours for money to credited by the bank into our customer accounts.
All Refund claims made within the 30 day period, will be issued in the method by which they paid.
If you feel that your return falls outside of our policy, we encourage you to contact us on our contact form to confirm if your return can be accepted. Remember it’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.